IT Support
We offer two options for IT support:
- On-Call Support - price is determined by the request, urgency, and travel distance.
- Dedicated Hours - hours used for pro-active management of the IT resources.
With either service, we commit to get the job done in the shortest time, with the best quality, and with a long term solution.
Linux
Linux is a very secure, reliable, and easy to manage OS. It can also save with the cost of maintenance and IT staff. We use Linux every day, and it runs the majority of our business computers - desktops, laptops, and servers.
Google, Yahoo, Amazon, NYSE, the London Stock Exchange, and many other organizations have chosen Linux on commodity hardware over traditional UNIX or Windows for a competitive advantage and substantial cost savings.
Linux specialties:
- File and Print Servers
- Routers and Firewalls
- Remote Access Solutions
- Voice over IP Servers
- Web and Email Servers
Security
Security from external or internal threats can be easy to forget or leave out of the budget. But if the data is worth saving, it's worth protecting. Beef up your security with these services:
- Firewalls - Network & Local
- Centrally Managed Antivirus
- Full Disk Encryption (traveling laptops)
- Workstation Security Policies
- Software Update Management
Wireless
Wireless Internet and network access is very useful with the number of laptops and mobile devices. We provide simple devices for small offices, or multi-point designs for larger areas. If you already have wireless, we can ensure its security and provide an option for office guests.
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Microsoft Windows
Windows is a great OS for desktops and simple servers. We've been using Windows since 3.1 (1992). It has dramatically improved over the years, but it still has its quirks.
Desktop Support
Praetus provides a complete solution for supporting and managing each Windows workstation. Many issues can be solved remotely, but some require an on-site diagnosis. And having an expert available, even when the issue is minor, can give peace of mind.
Common Windows desktop issues:
- Viruses, Spyware, and Malware
- Hardware Failure
- Freezing or Crashing
- Slow Performance
Windows Server
Active Directory is the best application for identity management and is the primary reason for a Windows Server. MS SQL Server, IIS, and Exchange are other Microsoft server applications that we fully support. Let us know if we can provide assistance with any aspect of a Windows Server system.
Voice over IP
For the past 3-4 years we have increasingly seen an uptake of VoIP technology. But until VoIP matured, we resisted the temptation to recommend VoIP to our customers. The telephone system must ALWAYS work and must be one of the most reliable systems. If someone can't make a phone call, or they hear echos, low volume, etc. people get upset.
Two years ago we launched into VoIP with an open source PBX called SipX. SipX is now owned by Nortel, and they offer a commercial version with paid support plans. SipX is used by thousands of companies, and several of them have over 5,000 extensions in use.
We like to pair SipX with Polycom phones and Patton audio gateways. This combination has proven to be a winner for small and medium size deployments (2 - 100 phones).
VoIP can be cheaper and more flexible than traditional phone systems. To implement a conference call system, just open the web control panel and enable that feature. If you need extensions for remote workers using software phones (like Skype), or an office extension at home, then VoIP is the solution.
If you would like more information on how VoIP can work for you, give us a call.
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